FAQ's
Have a question? You’ve come to the right place.
Below you’ll find answers to frequently asked questions about our products, services, and policies. If you can’t find the information you’re looking for, please feel free to contact us—we’ll be happy to assist you.
Shipping & Returns
Below are some frequently asked questions about shipping, returns, and exchanges.
How much is the shipping fee? When will my order arrive?
Orders are usually processed and shipped within 3–5 business days. Delivery times vary depending on the destination. Please note that shipping fees also vary by region.
For international shipping, delays or additional charges may occur due to customs procedures. 205 Hobbies is not responsible for any customs duties or import taxes incurred.
Can I track my order?
Yes. Once your order has been shipped, we will send you a tracking number by email. You can use this number to track the delivery status of your package.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue and send a replacement if necessary.
Can I get a refund or exchange?
Yes, refunds or exchanges may be possible in certain cases. Please see our Refund Policy for details.
Order
Below are some frequently asked questions about orders.
Do you offer wholesale or bulk purchase discounts?
We offer discounts for wholesale and bulk orders. For pricing and details, please feel free to contact us.
I didn’t receive my order confirmation email. What should I do?
Please first check your spam or junk mail folder. If you still cannot find the email, contact us and we will resend it.
Product
Below are some frequently asked questions about our products.
How can I ask a question about a specific product?
Please feel free to contact us by email or through our website’s inquiry form. We will do our best to provide you with helpful information and guidance.